Inverse Logistics Services - Return Management

WE COORDINATE PHYSICAL MOVEMENTS OF GOODS

In integral inverse logistics Gureak Marketing coordinates the physical movements of goods and merchandising, along with all the information linked to them to recover the items, reintegrate it on the stock, gather it from the destination address, possible destruction, relabeling, recycling and all the administrative tasks that it supposes.

MARKETING RELACIONAL

Gureak Marketing manages the returns of their clients being able to gather in the destination address all the returned articles. With those items, Gureak Marketing manipulates them, updates the stock and makes corresponding transactions when it is needed.

We help to integrate the order return system in operative processes of companies. We manage the MRA (Merchandise Return Authorization), reading the alphanumeric code, which will determine if the return is valid and act according to protocols delineated by the client.

Establishing a policy of return treatment has innumerable advantages. For that, it is important to print the instructions of how to process the return, how it must be packaged, how it must be labelled, if delivery costs are included, description of the reason for return, support phone for gathering and any other aspect of the received item.

Gureak Marketing has an online system that allows visualizing to the final client the exact status of their return, in process, rejectec, etc. Gureak Marketing doesn’t forget about the management of returns of deliveries.

It is a reason for which, are very important the reception and gathering points for the further inverse logistics service. We reincorporate to the stock the material from the client treated satisfyingly after the delivery. The client can choose to put at disposal of his final client a multichannel support service for return requests.

Before incorporating the returned material in the storage, Gureak Marketing scans the returned boxes or packages, after that we proceed to the recovery and exam of the returned items to analyze if they are susceptible to sell again.

MARKETING RELACIONAL

GUREAK MARKETING DESTINES A SPECIFIC PART OF THEIR STORAGE FOR THESE SPECIAL TREATMENTS OF RETURNS

In many occasions the treatment of returns comes caused by important delays between the purchase or order of the product to the reception on the item’s destination.

CASES OF SUCCESS

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MULTICHANNEL ATENTTION SERVICE TO MUGI SYSTEM USERS

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SERVICE OF DOCUMENT TREATMENT AND MANAGEMENT OF RENT OF INCOME WARRANTY AND COMPLEMENTARY BENEFIT OF PROPERTY

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DEFINITION OF COMMUNICATION STRATEGY AND ITS SUBSEQUENT IMPLEMENTATION

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PROVISION OF DONOSTIAKO AGENDA’S REALIZATION AND MANAGEMENT SERVICES, ON PAPER AND DIGITAL FORMATS IN AN UNIFIED WAY

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