Contact Center

AN EXCELLENT MULTICHANNEL SUPPORT SERVICE

A team of over 60’ people specialized in offering an excellent multichannel support service.
MARKETING RELACIONAL

Our Contact Center, aside of attending phone calls, manages emails, queries made through the website, online conversations (chat), etc., turning itself into a true multichannel service.

Currently we offer a complete solution to 010 Citizen Support, Information, Support and Management of queries and claims, Automation through IVR, Corporative Call Center Service, Technical support and specialization of first grade.

Some cases of success of multichannel support services are: 010 Irun and Metropolitan Transport of Barcelona.

The Contact Center team will help you design the best plan along with the most effective combination of channels for an effective execution of your telemarketing campaign, the consecution of its goals, the management of phone campaigns, management of Marketing campaigns, management of promotional campaigns and relation with clients.

Through telemarketing you will obtain an integral service of support to the commercial / sales department of the Company, with the goal of detecting the grade of interest towards the product or service to commercialize, making a market prospection, scheduling of interviews for the sales personnel or empowering of the flow of potential buyers towards sales points and/or generation of leads, a SAC or SAU support.

MARKETING RELACIONAL

SAC OR SAU TELEMARKETING CONTRIBUTES A DIRECT SALES SERVICE

It does it through the phone channel and/or other channels to initiate and complete a process of integral sale either with new clients or current clients of the Company.

CASES OF SUCCESS

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MULTICHANNEL ATENTTION SERVICE TO MUGI SYSTEM USERS

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SERVICE OF DOCUMENT TREATMENT AND MANAGEMENT OF RENT OF INCOME WARRANTY AND COMPLEMENTARY BENEFIT OF PROPERTY

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DEFINITION OF COMMUNICATION STRATEGY AND ITS SUBSEQUENT IMPLEMENTATION

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PROVISION OF DONOSTIAKO AGENDA’S REALIZATION AND MANAGEMENT SERVICES, ON PAPER AND DIGITAL FORMATS IN AN UNIFIED WAY

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