Metaposta

SERVICE OF ATENTTION AND TECHNICAL SUPPORT

We give to Metaposta users a multichannel attention service which helps them with technical problems…

MARKETING RELACIONAL

What we do

  • Telephonic attention, through mail and chat to the citizens and companies who ask for information and support about METAPOSTA on any of these three channels, not only about METAPOSTA but also about Metaposta Delivery of whichever of its services.
  • Management of the relative section to face-to-face entries on METAPOSTA: Generation and delivery of the relative key to the face-to-face entry.
  • Sending of weekly and monthly reports about the results of the attention to user/customer.
  • Mailing campaigns and telephonic following of METAPOSTA’s users and customers.

How we do

We have the best tools of the sector:
  • Hermes as calls emails and chat manager.
  • We have created our own incidents manager adapted to the needs and evolution of the service.
MARKETING RELACIONAL

FIELD OF PERFORMANCE

BPO - Outsourcing of business processes
 

CASES OF SUCCESS

<img src='/images/gureak/casos_exito/attg/mugi_logo_color.png'>
<img src='/images/gureak/casos_exito/attg/mugi_logo_color.png'>
MULTICHANNEL SUPPORT SERVICE TO MUGI SYSTEM USERS

<img src='/images/gureak/casos_exito/lanbide/Lanbide_color_gr.png'>
<img src='/images/gureak/casos_exito/lanbide/Lanbide_color_gr.png'>
SERVICE OF DOCUMENT TREATMENT AND MANAGEMENT OF RENT OF INCOME WARRANTY AND COMPLEMENTARY BENEFIT OF PROPERTY

<img src='/images/gureak/casos_exito/sagardogile/sagardogile.png'>
<img src='/images/gureak/casos_exito/sagardogile/sagardogile.png'>
DEFINITION OF COMMUNICATION STRATEGY AND ITS SUBSEQUENT IMPLEMENTATION

<img src='/images/gureak/casos_exito/udaletxe/logo_udala.png'>
<img src='/images/gureak/casos_exito/udaletxe/logo_udala.png'>
PROVISION OF DONOSTIAKO AGENDA’S REALIZATION AND MANAGEMENT SERVICES, ON PAPER AND DIGITAL FORMATS IN AN UNIFIED WAY

Flex Banner
© 2021 DEVELOPED BY
We use our own and third party cookies to improve our services and analyse your browsing habits. By continuing to browse, we consider that you accept their use. You can change your browser configuration or find more information about cookies in our Cookie Policy.
Continue