SERVICE OF ATENTTION AND TECHNICAL SUPPORT
We give to Metaposta users a multichannel attention service which helps them with technical problems…
What we do
- Telephonic attention, through mail and chat to the citizens and companies who ask for information and support about METAPOSTA on any of these three channels, not only about METAPOSTA but also about Metaposta Delivery of whichever of its services.
- Management of the relative section to face-to-face entries on METAPOSTA: Generation and delivery of the relative key to the face-to-face entry.
- Sending of weekly and monthly reports about the results of the attention to user/customer.
- Mailing campaigns and telephonic following of METAPOSTA’s users and customers.
How we do
We have the best tools of the sector:
- Hermes as calls emails and chat manager.
- We have created our own incidents manager adapted to the needs and evolution of the service.
CASES OF SUCCESS
MULTICHANNEL SUPPORT SERVICE TO MUGI SYSTEM USERS
SERVICE OF DOCUMENT TREATMENT AND MANAGEMENT OF RENT OF INCOME WARRANTY AND COMPLEMENTARY BENEFIT OF PROPERTY
DEFINITION OF COMMUNICATION STRATEGY AND ITS SUBSEQUENT IMPLEMENTATION
PROVISION OF DONOSTIAKO AGENDA’S REALIZATION AND MANAGEMENT SERVICES, ON PAPER AND DIGITAL FORMATS IN AN UNIFIED WAY