Authority of Territorial Transport of Gipuzkoa

MULTICHANNEL ATENTTION SERVICE TO MUGI SYSTEM USERS

Offer to all Mugi System users a multichannel attention service through incidents, requests and other consultations can be attended.

MARKETING RELACIONAL

Data of the Service

  • More than 100.000 annual calls received.
  • More than 2000 requests managed each month, PV with the highest number of managed requests.
  • More than 110.000 incidents requested: bonuses, cancellations…
  • Other operations: dBizi signup, ticket returns, management of seized cards,…

Mugi team (Atenttion Service)

A work team of 10 people who make the Attention Service both in person and through telephonic, chat, email and social networks.

We have tools that allow us to optimize the communication flows and to have a traceability of all the managements that are done.
MARKETING RELACIONAL
MARKETING RELACIONAL

What else have we done for Mugi

  • Printing of forms, instructions, envelopes and vinyl.
  • Card sending.
  • Design and development of webs: www.atgipuzkoa.eus, www.mugi.eus, www.mugiklub.eus
  • Content generation and management of social networks.
  • Creation and design of communication campaigns.

FIELD OF PERFORMANCE

BPO - Outsourcing of business processes

CASES OF SUCCESS

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<img src='/images/gureak/casos_exito/lanbide/Lanbide_color_gr.png'>
SERVICE OF DOCUMENT TREATMENT AND MANAGEMENT OF RENT OF INCOME WARRANTY AND COMPLEMENTARY BENEFIT OF PROPERTY

<img src='/images/gureak/casos_exito/sagardogile/sagardogile.png'>
<img src='/images/gureak/casos_exito/sagardogile/sagardogile.png'>
DEFINITION OF COMMUNICATION STRATEGY AND ITS SUBSEQUENT IMPLEMENTATION

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<img src='/images/gureak/casos_exito/udaletxe/logo_udala.png'>
PROVISION OF DONOSTIAKO AGENDA’S REALIZATION AND MANAGEMENT SERVICES, ON PAPER AND DIGITAL FORMATS IN AN UNIFIED WAY

<img src='/images/gureak/casos_exito/metaposta/logo-metaposta.png'>
<img src='/images/gureak/casos_exito/metaposta/logo-metaposta.png'>
SERVICE OF ATENTTION AND TECHNICAL SUPPORT

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