Contact Center - Customer Support Service

MULTICHANNEL SUPPORT SERVICE FOR YOUR CLIENTS OR CONTACT CENTER

For every Company or Public Administration, it is essential having an excellent multichannel support service to their clients or contact center. The SAC or SAU is the main channel of relation with your clients and users and it is the service responsible of granting information and clearing questions, solving problems and offering the services of your organization.

MARKETING RELACIONAL

The customer support specialized contact center, aside of picking phone calls, manages email, queries made through the web, online conversations (chat), etc. turning itself on a true multichannel service.

Currently, we offer a complete solution to 010 Citizen Support, Information and Management of queries and claims, Automation through IVR, Service of Corporative Call Center, Technical and specialized support of first grade.

Many examples of success within our Company include: 010 Irún and Transports Metropolitans de Barcelona (TMB)

 

 

THROUGH THE CONTACT CENTER OF GUREAK MARKETING, WE HELP YOU TO CREATE YOUR RELATIONAL STRATEGY THROUGH:

The integration and combination of channels generating knowledge to continue communicating effectively and in a custom way to clients through phone, mail, fax, email, collaborative web, SMS… Our contact center we have the best people, technological resources and a warranty for quality in our service that guarantees the satisfaction of clients.

Currently, technological renovation is necessary to manage efficiently all operations in an integrated manner in a Contact Center – Call Center. For that we have a Multichannel Relational Platform and an AVAYA model Call Center with the following functions:

  • CTI Smart Dialing Technology
  • Information Management System
  • Voice Recognition and natural language
  • Instant Messaging
  • Call recording system
  • Smart Routing

 

MARKETING RELACIONAL

CASES OF SUCCESS

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MULTICHANNEL ATENTTION SERVICE TO MUGI SYSTEM USERS

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SERVICE OF DOCUMENT TREATMENT AND MANAGEMENT OF RENT OF INCOME WARRANTY AND COMPLEMENTARY BENEFIT OF PROPERTY

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DEFINITION OF COMMUNICATION STRATEGY AND ITS SUBSEQUENT IMPLEMENTATION

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PROVISION OF DONOSTIAKO AGENDA’S REALIZATION AND MANAGEMENT SERVICES, ON PAPER AND DIGITAL FORMATS IN AN UNIFIED WAY

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